Shipping Policy

1. Shipping Destinations

We currently offer shipping within the United States. Available delivery options may depend on the destination, product dimensions, carrier service availability, and other logistical considerations.

If a particular address cannot be served or special delivery arrangements are required, we will inform you before completing the order whenever reasonably possible. Please contact our customer service team before placing an order if you have questions about delivery to a specific address.

2. Shipping Fees and Free Shipping

Orders under $79.99 USD are subject to a $9.90 USD standard shipping fee. Orders totaling $79.99 USD or more qualify for free standard shipping.

An order totaling exactly $79.99 USD qualifies for free standard shipping. Any applicable shipping charges will be displayed during checkout before you submit your order.

The order-total calculation used to determine free shipping will follow the eligibility rules displayed at checkout. Please review your order summary before completing your purchase.

3. Order Processing Time

Orders typically require 1–3 business days to process before shipment. Business days generally exclude weekends and applicable public holidays.

Order processing time is separate from transit time. Processing may include payment confirmation, order verification, inventory preparation, packaging, and arranging shipment.

If an order requires additional verification or is affected by an inventory or operational issue, processing may take longer. We will provide updates where reasonably possible if a significant delay affects your order.

4. Shipping Methods and Estimated Delivery Time

We use DHL, UPS, and FedEx, as applicable to the shipment. The carrier and service selected may depend on the delivery destination, product size and weight, carrier availability, and the shipping arrangements for your order. We cannot guarantee that every order will be shipped by a particular carrier.

Our standard estimated transit time is 9–12 business days after shipment. This estimate begins once the order has shipped and does not include the time required for order processing.

Under normal conditions, the estimated overall timeframe is approximately 10–15 business days, consisting of 1–3 business days for processing followed by an estimated 9–12 business days in transit. This is an estimate, not a guaranteed delivery date. Weekends, public holidays, carrier operations, weather, and other circumstances may affect actual delivery times.

5. Taxes and Customs

Applicable taxes and charges for your order will be presented at checkout. The treatment of taxes, customs duties, and other charges depends on the destination and the actual arrangements for the shipment.

Where customs clearance is required, the applicable procedures and responsibility for charges will depend on the shipping arrangements and relevant legal requirements. Any additional charges that must be disclosed before purchase will be handled in accordance with applicable law.

We will not represent that all possible taxes, duties, or customs-related charges are included unless this has been verified for the relevant order.

6. Order Tracking

After your order ships, tracking information may be provided through a shipping confirmation email or other order-related communication, depending on the shipping arrangements.

Carrier tracking information may not appear immediately and can take time to update after the first shipment scan. If you do not receive tracking information, cannot access it, or notice that tracking has not updated for an unusually long period, please contact us with your order number so we can assist.

7. Shipping Delays

Although we aim to meet the estimated delivery timeframe, delays may occur because of weather conditions, public holidays, transportation disruptions, carrier capacity, address verification, or other circumstances affecting the shipping schedule.

If your shipment has not arrived within the estimated 9–12 business days after shipment, please contact us at care@oriacoraor.com or +1 (904) 439-8271. Include your order number and tracking number, if available.

We will make reasonable efforts to review the available tracking information, contact the relevant carrier where appropriate, and provide updates. Any cancellation, refund, or other remedy required by applicable law remains available regardless of a carrier delay.

8. Damaged, Lost, or Missing Shipments

If your furniture arrives damaged, is missing parts, or appears to be incorrect, please contact us as soon as reasonably possible. Include your order number, a description of the issue, and photos of the item and packaging if available. Where reasonably possible, retain the packaging and relevant components while the issue is being reviewed.

We will assess the circumstances and explain the available next steps. Depending on the situation, applicable law, and our Return & Refund Policy, an appropriate resolution may include replacement parts, a replacement item, a return, a refund, or another suitable remedy. Requests will be evaluated individually, and applicable legal rights will be respected.

If tracking shows that an order was delivered but you have not received it, please check the delivery location and address details, then contact us with your order number and tracking information. We will make reasonable efforts to review the delivery status and follow up with the carrier where appropriate.

If a shipment appears lost or tracking remains inactive for an extended period, please contact customer service so we can review the available information and determine the appropriate next steps. A carrier's tracking status or claim decision will not, by itself, eliminate any rights you may have under applicable law.

9. Address Changes and Order Cancellations

If you need to change your shipping address or cancel an order, contact us as soon as possible. We will try to accommodate the request if the order has not progressed too far through processing or shipment.

Once an order has shipped, an address change or shipment interception may depend on the carrier's available services and the shipment's status. We cannot guarantee that such a request will be successful. Any applicable additional charge will be explained before it is incurred where required by law.

If a requested change cannot be completed, we will explain the available options. Nothing in this section limits cancellation, refund, or other rights that apply under applicable law.

10. Shipping Address and Customer Responsibilities

Please review your shipping details carefully before placing an order. Ensure that the recipient's name, street address, apartment or unit number where applicable, city, state, ZIP code, and contact information are accurate and complete.

If you discover an error, contact us as soon as possible. The options available may depend on whether the order has been processed or shipped.

If a delivery issue results from an incorrect or incomplete address supplied by the customer, we will review the circumstances and explain the available options. If an error results from our order processing or a carrier's handling, we will review the issue accordingly. Any responsibility or additional charge will be assessed based on the circumstances, prior disclosures, and applicable law.

11. Shipping Disclaimer

All delivery timeframes in this policy are estimates unless a specific delivery commitment has been expressly confirmed. Weather, holidays, carrier disruptions, transportation conditions, and other unexpected events may affect delivery.

We will make reasonable efforts to assist with shipping issues and provide available updates. Nothing in this policy excludes or restricts obligations or consumer rights that cannot legally be excluded or restricted.

12. Contact Us

If you have questions about shipping, delivery estimates, tracking, or a delivery issue, please contact us using the details below.

Website: https://oriacoraor.com

Email: care@oriacoraor.com

Phone: +1 (904) 439-8271

Mailing Address: 6173 Townsend Rd, Jacksonville, FL 32244, United States

Shipping Coverage: United States

Customer Service Hours: Monday–Friday, 9:00 AM–12:00 PM and 1:30 PM–6:30 PM