Return & Refund Policy

1. Overview

At Oriacoraor, we want our customers to have a positive shopping experience. This Return & Refund Policy explains how to request a return, exchange, cancellation, or refund for purchases made through our website, https://oriacoraor.com. All requests are handled in accordance with this policy and applicable federal and state laws. Nothing in this policy is intended to limit any consumer rights that cannot legally be waived.

2. Return Eligibility

Customers may request a return within 60 days of delivery. To help us process the request, please provide your order number, the reason for the return, and any relevant photos or supporting information. Returned items should be in reasonable condition and include the original components and accessories, where applicable. If an item has been used, assembled, damaged, or altered, we will review the circumstances before determining whether the return can be accepted. Any decision will be subject to applicable law.

Our 60-day return period is a commercial return policy offered by Oriacoraor. It does not replace or restrict any additional rights that may apply to defective goods or other circumstances under applicable law.

3. How to Request a Return

Before sending an item back, contact us at care@oriacoraor.com or +1 (904) 439-8271. Please include your order number, the item you wish to return, and the reason for your request. Photos may help us assess damage, missing parts, or other issues.

Please wait for our return instructions before shipping an item. Returns sent without prior contact may take longer to identify and process. Our support team will explain the next steps and provide the applicable return arrangements.

4. Return Shipping Costs

For approved returns due to a change of mind, customers may be responsible for return shipping costs where permitted by law and as disclosed before purchase. The actual cost may depend on the item's size, weight, destination, and shipping method.

If an item arrives damaged, defective, or different from what was ordered, please contact us before arranging return shipment. We will review the issue and provide appropriate instructions. Return shipping costs and other remedies will be handled in accordance with applicable law and any commitments made by Oriacoraor.

Please do not ship a return to an address that has not been confirmed by our customer support team.

5. Damaged, Defective, Missing, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, has a defect, is missing components, or does not match your order, contact us as soon as reasonably possible at care@oriacoraor.com. Include your order number, a description of the issue, and photos where available.

Depending on the circumstances and applicable law, available resolutions may include replacement parts, a replacement item, repair, a return, or a refund. We will review each request individually and explain the available options. Contacting us promptly helps us investigate and resolve the issue, but this request does not waive any rights provided by applicable law.

6. Refund Processing

Once an approved return is received and reviewed, we will notify you of the refund decision. Approved refunds will generally be issued to the original payment method unless another method is agreed upon or required by law.

For standard returns under our commercial policy, we aim to initiate the refund within 1–3 business days after the returned item has been received and reviewed. This is a processing target, not a replacement for any deadline required by law. Your bank or payment provider may require additional time for the funds to appear in your account.

Where a refund is legally required, it will be processed within the applicable legal timeframe. Any permitted deductions will be explained and applied only where allowed by law and this policy.

7. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible with your order number. We will make reasonable efforts to cancel an order before it is processed or shipped, but cancellation may not be possible once shipment has begun.

If an order cannot be shipped within the timeframe represented at checkout or otherwise agreed upon, Oriacoraor will provide the notices, cancellation options, and refunds required by applicable law.

8. Exchanges and Replacement Parts

If you receive an item with missing or damaged components, please contact our support team before returning the entire item. Where appropriate and available, we may offer replacement parts or another suitable resolution.

Requests to exchange an item for a different product or preference will be reviewed based on availability and the applicable return conditions. Any additional shipping charges or price differences will be explained before the exchange is completed.

9. Refunds for Shipping Charges

Whether original shipping charges are refundable depends on the reason for the return, the terms disclosed at purchase, and applicable law. If a return or refund is required because of our error or another circumstance covered by applicable law, we will handle shipping charges in accordance with those requirements.

10. Consumer Rights and Product Warranties

This policy operates alongside applicable federal and state consumer protection laws. Depending on the transaction and the customer's location, additional rights or remedies may apply to defective products, misleading representations, or other legally protected circumstances.

Any manufacturer warranty or separate written warranty will be governed by its own terms and applicable law. This policy does not create a warranty beyond the warranties or obligations that actually apply to the product and transaction.

11. Changes to This Policy

Oriacoraor may update this policy from time to time. The version published on our website will identify its effective date. Changes will not remove rights that have already accrued or override requirements imposed by applicable law.

12. Contact Us

For questions about returns, refunds, cancellations, or damaged items, please contact us using the details below.

Oriacoraor

Address: 6173 Townsend Rd, Jacksonville, FL 32244, USA

Email: care@oriacoraor.com

Phone: +1 (904) 439-8271

Customer Support Hours: Monday–Friday, 9:00 AM–12:00 PM and 1:30 PM–6:30 PM.