Order Cancellation Policy

1. Cancellation Eligibility

Orders Not Yet Shipped

You may request to cancel an order before it has shipped. If you wish to cancel, please contact us as soon as possible by email at care@oriacoraor.com or by phone at +1 (904) 439-8271.

Cancellation requests are subject to verification of your order’s current fulfillment status. An order may already be undergoing preparation, packing, or shipment arrangements even if you have not received a shipping notification. For this reason, submitting a cancellation request does not automatically cancel your order.

We will review the available order information and let you know whether cancellation can be approved. If the order can no longer be stopped through our ordinary cancellation process, we will explain the available options, subject to applicable law and the circumstances of your purchase.

Orders That Have Already Shipped

Under our standard business process, an order that has already shipped generally cannot be canceled through the ordinary order cancellation process. If your order has shipped, you should generally wait for delivery, where appropriate, and then consult our Return & Refund Policy to determine whether the merchandise qualifies for a return or refund.

If your shipped order arrives damaged, defective, incorrect, or with another issue covered by our policies or applicable law, please contact us for assistance.

This standard procedure does not override any mandatory consumer rights, legally available cancellation rights, or remedies that may apply to your transaction. We will review circumstances that may require different handling under applicable law.

Orders With Uncertain Shipping Status

If you are unsure whether your order has shipped, contact us with your order number as soon as possible. We will check the latest available fulfillment information and advise you of the available options.

Because fulfillment status can change while an order is being prepared, we cannot guarantee cancellation until we have reviewed the order and confirmed the outcome.

2. How to Request a Cancellation

To request an order cancellation, please follow these steps:

1. Contact our customer service team by email at care@oriacoraor.com or by phone at +1 (904) 439-8271.
2. Provide your order number and the name or email address associated with the order.
3. If reasonably necessary to identify your order or transaction, provide relevant payment confirmation or proof of payment. Please share only the information needed for verification.
4. Clearly state that you want to cancel your order.
5. Wait for our customer service team to review your request and confirm the decision.

For your protection, do not send your full payment-card number, card security code, account password, or other unnecessary sensitive financial information when requesting cancellation.

Please submit your request as soon as possible. We will review it without unnecessary delay, but the result depends on the order’s fulfillment status, the details of the transaction, and any applicable legal requirements.

3. Cancellation Review and Confirmation

When we receive your request, our customer service team will review the order details and verify the latest available fulfillment status. We will assess whether the order can be canceled through our ordinary process and whether any additional circumstances need to be considered.

If cancellation is approved, we will notify you and arrange the applicable refund. If cancellation cannot be approved through the ordinary process, we will communicate the outcome and explain any available next steps, subject to applicable law.

Your order should not be considered canceled merely because you have sent an email or spoken with a customer service representative. Please rely on our confirmation that the cancellation has been approved.

We aim to handle cancellation requests promptly and communicate the outcome clearly. We do not guarantee a specific response time, as the time needed to verify fulfillment status and review a request may vary.

4. Refund Processing

If an eligible cancellation is approved, we will initiate the applicable refund. Refunds will generally be returned to the original payment method and, where supported by the payment processor, to the original payment account.

The time required for a refund to appear in your account depends on the payment method and the processing times of the payment processor, bank, card issuer, or other financial institution. Refund initiation by us and refund posting by your financial institution are separate steps. We cannot guarantee that funds will be available immediately after approval or control the posting schedule of your financial institution.

The actual refund method may vary where the original payment method does not support a standard refund, the payment provider requires a different procedure, or applicable law requires different handling.

If we confirm that a refund has been initiated but it has not appeared within the timeframe provided by your payment provider or financial institution, please contact us for assistance. We may request information reasonably necessary to locate the transaction. Please do not send full payment-card details or security codes.

Any refund will be handled in accordance with the applicable transaction terms, our Return & Refund Policy where relevant, the requirements of the payment provider, and applicable law. We will not treat this policy as limiting any refund rights that cannot legally be waived.

5. Relationship to Our Return & Refund Policy

Order cancellation and returns are different processes.

Order cancellation generally applies when you request to stop an order before it ships. If your order has already shipped or the merchandise has been delivered, the ordinary cancellation process may no longer be available. In that situation, please review our Return & Refund Policy and follow its return request procedure and eligibility requirements.

Our Return & Refund Policy describes the applicable return conditions, refund procedures, and other relevant requirements. This Order Cancellation Policy does not establish a separate return window, introduce additional return fees, or change the eligibility rules in that policy.

If your merchandise arrives damaged, defective, incorrect, or otherwise raises an issue covered by our policies or applicable law, contact us with your order number and a description of the issue. We will review the circumstances and advise you of the appropriate next steps.

Nothing in this section limits any mandatory rights or remedies available under applicable law.

6. Exceptions and Applicable Consumer Rights

Our ordinary cancellation process is intended to explain how we handle requests in the usual course of business. It does not replace or restrict consumer rights that may apply under federal or state law or to a particular transaction.

Depending on the circumstances, additional obligations or remedies may apply, including where an order is not shipped within the promised timeframe, shipment is delayed, a transaction is subject to specific cancellation requirements, or other consumer-protection rules apply. The rights available to a customer may depend on the state, the transaction, the representations made at purchase, and other relevant facts.

If you believe your order qualifies for cancellation or another remedy under applicable law, please contact us and explain the circumstances. We will review the request in light of the available information and applicable requirements.

We do not intend for this policy to waive, exclude, or limit any legal right or remedy that cannot lawfully be waived, excluded, or limited.

7. Contact Us

If you have questions about this policy or would like to request an order cancellation, please contact us using the details below.

Website: https://oriacoraor.com

Email: care@oriacoraor.com

Phone: +1 (904) 439-8271

Mailing Address: 6173 Townsend Rd, Jacksonville, FL 32244, United States

Customer Service Hours: Monday–Friday, 9:00 AM–12:00 PM and 1:30 PM–6:30 PM

When contacting us about an existing order, please provide your order number and the name or email address associated with the purchase so that we can identify the order and review your request.